FAQ's

We’ve compiled the most frequently asked questions to help you get started quickly and confidently. Whether you're new to SiteFame or looking to maximise results, you’ll find everything you need right here.

  • General Knowledge General Knowledge
  • Billing Questions Billing Questions
  • Orders & Delivery Orders & Delivery

How do I start using SiteFame?

Getting started is easy. Just choose a service, enter your details, and place your order. If you need help, check out our Order Guide or chat with us live.

Is it safe to buy social media services from SiteFame?

Yes. We only offer secure, tested services that comply with platform safety guidelines. Your account security is our top priority.

Do you offer refunds or replacements?

Absolutely. If your order doesn’t deliver as promised, we’ll either refill the service or provide a refund for the undelivered portion, depending on the case.

Will my followers or likes drop?

Most of our services come with a refill period. If there’s any drop during that time, we’ll top it back up—just contact support.

What social platforms do you support?

We support Instagram, TikTok, YouTube, Facebook, and more. Services range from followers and views to likes, comments, and targeted engagement.

What payment methods do you accept?

We accept major credit/debit cards and cryptocurrency. All transactions are processed securely.

Can I get a refund for the unused balance?

Yes, refunds are available for unused balances upon request. Reach out via support and we’ll handle it promptly.

Is my information kept private?

Yes, we never share or sell your data. Your personal and order information remains fully confidential.

How fast will my order start?

Most orders begin within minutes. Some services may take a few hours depending on volume and platform delays.

Can I cancel an order after placing it?

If the order hasn’t started, you can request cancellation from your dashboard or by contacting us.

How can I track my order?

Use our Order Tracking tool to check the live status of your order. Just enter your order ID and email.